SHIPPING POLICY
our processing time of your orders is 3 - 5 business days after receiving of your payment and all other necessary data like accurate adress, etc.
our packages will be sent out in simple paper box using a regular post (SERPOST or peruvian post)
only one product we are still sending out in its original package, all others will be sent out in our PUREdePERU package and marked as tea
each package will have its tracking number that will be added to your order as soon it will be dispatched, so you can always check out its status
as soon your package will be shipped out, you will receive a mail stating the tracking of your package
if this should not be the case, please make a contact, so we can make an update
tracking number is international tracking number that can be followed via any tracking page, system or app
estimated delivery time to europe is about 2 weeks and to other countries up to 4 weeks (possible custom checks not included)
we are not responsible for any delay in delivery from your postal services as also not for any loss of your package
for any other shipping option please make a contact
RETURN & EXCHANGE POLICY
we do not accept any returns and exchanges
if you should have any issues with items received, do not hesitate to make a contact
we also do not accept any cancellations, so if you concider ordering some items from our shop, please collect all necessary data BEFORE making your purchase
please note that we will are not taking any responsibility for items lost in mail or at customs, so those will not be refunded or exchanged
if any questions, do not hesitate to ask